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    Making it easy to understand social care funded support

    This resource aims to support anyone who is required to discuss social care funded support with people by giving examples and tools to aid conversations around choices.

    Download (362KB)


    NHS HS Accessible Information Policy

    An accessible information policy created by NHS Health Scotland looking at producing materials and health literacy considerations.

    Find out more


    NHS A&A Health Literacy and Health Information presentation

    Within NHS Ayrshire & Arran the Health Promotion Team deliver training which covers health literacy and creating effective health information displays.

    Download (2MB)


    NHS A&A Teach Back Presentation

    This presentation is suitable for a short overview of teach back and takes roughly 15 minutes to deliver, the presentation has been developed by NHS Ayrshire & Arran.

    Download (489KB)


    NHS A&A Health Literacy/Health Information training flyer

    NHS Ayrshire & Arran Health Literacy/Health Information training course flyer providing an overview of the course, links to KSF and details of how to book.

    Find out more


    NHS Education for Scotland Health Literacy Leaflet

    Leaflet for Health and Social Care staff raising awareness of health literacy, why it is important, what is being asked of staff and the support available.

    Download (157KB)


    NES Health Literacy Training

    This training aims to increase skills and knowledge with health literacy supporters and others with an interest in health literacy to allow them to cascade information and resources to others that they come into contact with.

    Download (15KB)


    NHS Forth Valley Literacy and Health awareness session

    This presentation is used to deliver a two hour awareness raising session in Forth Valley and has been developed in partnership between NHS Forth Valley and Community Learning and Development Staff from Falkirk Council.

    Download (2MB)


    NHS Education for Scotland Health Literacy Leaflet for print/screen

    This leaflet is for Health and Social Care staff to raise awareness of health literacy, why it is important, what is being asked of staff and the support available. This version has been designed to allow you to print off or read on the screen.

    Download (109KB)


    Patients' Preferences Matter: Stop the silent misdiagnosis

    This paper argues that failure to diagnose patients’ preferences for their care amounts to misdiagnosis, with implications for service usage and patient satisfaction. The paper describes some approaches to addressing this.

    Download (530KB)


    Plain language thesaurus for health communications

    This thesaurus provides you with plain language alternatives for a wide range of health and healthcare terms

    Download (224KB)
    Good practice


    Put a LID on it

    A guidance document created by NHS Lothian asking staff to pay attention to the language they use, the Information they present and the Design of text and graphics.

    Download (138KB)


    Senior Knowledge Manager - Introductory blog

    Initial blog from the Senior Knowledge Manager for Health Literacy.

    Download (3MB)


    Supporting people with literacy and health literacy issues NHSAA

    NHS Ayrshire & Arran have created a leaflet for staff providing guidance on supporting people with literacy and health literacy issues.

    Download (3MB)


    Skills based views of health literacy

    A blog article by Professor Vikki Entwistle exploring how skills-based views of health literacy have encouraged information developers to design resources that reflect the comprehension skills of the service users.

    Download (16KB)


    The Hidden Problem of Low Health Literacy

    An article on the hidden problem of low health literacy by Dr Phyllis Easton.

    Find out more