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    65-80 of 231 results
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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 13: Welcome Patients - Helpful Attitude, Signs, and More

    This tool offers suggestions for creating a welcoming atmosphere for patients by looking at how the front desk operates, the décor and facilities in the waiting room, and signs.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 14: Encourage Questions

    This tool gives strategies for eliciting questions from patients. This can decrease the number of call questions after a patient leaves, increase patient satisfaction, and increase patient safety.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 15: Make Action Plans

    An action plan, created by the patient and clinician, outlines the steps the patient can take to attain a larger health goal such as quitting smoking or losing weight. This tool guides clinicians through the process of creating and using action plans in their practice.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 16: Improve Medication Adherence and Accuracy

    This tool outlines some approaches clinicians can use to help patients manage their medication and improve medication adherence.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 17: Get Patient Feedback

    This tool provides guidance on how to obtain and use patient feedback regarding health literacy issues. It suggests patient surveys, shadowing patients, patient walkthroughs, and getting patient feedback on written material.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 18: Link patients to non-medical support

    This tool suggests approaches to assess patients’ needs for additional services, ideas for developing a list of community services and ways to create a system for helping patients with non-medical needs.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 2: Assess Your Practice

    This tool provides a method for assessing the extent to which your organisation is addressing health literacy issues and so meeting the information needs of patients. It also suggests steps to take to improve practice.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 20: Use health and literacy resources in the community

    This tool offers a method of identifying available health and literacy resources in your community. In addition, it suggests ways to approach your patients and help them connect with these resources.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 3: Raise Awareness

    This tool suggests ways to raise awareness of health literacy among staff. Tips on the timing and format of information sessions are provided.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 4: Tips for Communicating Clearly

    This tool introduces effective oral communication strategies and offers suggestions on how to increase staff awareness as they interact with patients. It also provides advice on how to assess progress on clear communication.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 5: The Teach Back Method

    This tool introduces the teach back method, which tests how well practitioners explain health information to patients.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 6: Follow Up With Patients

    This tool discusses follow up with patients to check on their progress after an appointment or other contact.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 7: Telephone Considerations

    This tool provides information on managing telephone systems and developing staff procedures for telephone contact with patients.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 8: Brown Bag Medication Review

    This tool is designed to help practices develop a process to improve communication about medications between patients and clinical staff.

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    Toolkit

    16/10/2015

    Health Literacy Universal Precautions Toolkit, Tool 9: How to Address Language Differences

    This tool is designed to help address the fact that people who speak languages other than English often do not get the health care information they need.

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    Article

    27/09/2019

    Health literacy video: questions for discussion

    Questions to discuss after watching the health literacy video

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