Tools and Techniques

Welcome to the tools and techniques pages of the website. There are a wide range of tools which can support your health literacy practice and this section of the website contains an overview of some of the main techniques and provides links to further resources and guidance. The national health literacy action plan and supporting materials advocates five key approaches to support health literacy with service users, you will find these in the Techniques page.


This section of tools for practice page is dedicated to the five key approaches recommended by Making it Easy: a national health literacy action plan for Scotland.

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Communication strategies

An overview of strategies and guidance for communicating health care information.

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Encouraging patient questions

While professionals should be responsible for ensuring that all relevant information is provided and understood it is still important to support patients in asking questions to help them find out information that is important to them.

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Medicine management

Information related to medicines such as guidance on why and how they are taken and medicine information sheets can be confusing for people. The language used in explaining dosage and side effects may be difficult for people to interpret and can result in medications not having the intended outcome.

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Long term conditions

Those with long term conditions may require further support in terms of health literacy to assist them in understanding their condition and in self managing.

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Informed consent

Patients are often required to consent to various treatments and procedures, it is imperative that they are supported to understand exactly what they are being asked to consent to, the consequences and to make an informed decision.

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