It is easy to underestimate people’s health literacy needs, this may be because those needs can be hidden or people are reluctant to admit that they haven’t understood information that has been explained. Everyone can be at risk of poor health literacy and you should not assume a person’s level of health literacy or their level of understanding. This section is dedicated to the five techniques recommended for good health literacy practice.

National Clinical Director, Professor Jason Leitch explains more about these techniques in this video.

Health Literacy: Tools for talking about health and care 

This video from NHS Education Scotland (NES) talks about the Health Literacy tools and techniques for good communication that can help the people you support understand the health information they are given.