Making it Easier

Scotland’s Health Literacy Action Plan

In 2014, we published Making it Easy a Health Literacy Action plan for Scotland. This was Scotland’s first Health Literacy Action Plan and it set out actions to help NHS Scotland rise to the challenge of responding to people’s health literacy needs.

In 2017, we published Making it Easier – Scotland’s Healthy Literacy Action Plan. This builds on what we’ve learned so far about health literacy and sets out plans to:

  • share the learning from Making it Easy across Scotland;
  • embed ways to improve health literacy in policy and practice;
  • develop more health literacy responsive organisations and communities;
  • design supports and services to better meet people’s health literacy levels.

Health literacy affects all of us, whether we have a health problem or not. We all have a role in working together to address health literacy, whether we work in health or social care, or part of the third sector, or as teachers, employers, community workers – or indeed as relatives, carers, friends and colleagues. Strong social connections nurture good health literacy.

The Scottish Health Literacy Action Plan Implementation Group (SHLAPIG) brings together a wide range of health and social care partners including;

  • Scottish Government Person Centred Care Team,
  • Health Care Improvement Scotland (HiS)
  • NHS Education Scotland (NES)
  • Public Health Scotland
  • NHS Inform
  • The Health and Social Care Alliance Scotland (TheALLIANCE)
  • Voluntary Health Scotland (VHS)

The group works collaboratively to raise awareness of health literacy and help achieve our ambition for Scotland to be a health literate society that enables all of us to have the confidence, knowledge, understanding and skills to maintain good health.

Recently added Resources

Short e-learning module for pharmacists on health literacy and communication.

To support community pharmacists to use health literacy tools and techniques an eLearning module on health literacy was developed and tested by community pharmacists

It includes simple tools for pharmacists to use to check that people have understood the information they have been given over the phone or face to face.

You will need a TURAS Account to access this.



Near Me resources for BSL Users

Near me have added some useful information and resources which BSL users may find helpful.

They encourage the use of Google Chrome voice to text function and here is a case study of how it has been used.

They have also developed a BSL Near Me video, which helps callers understand about the platform

Also many boards and health services have enabled the use of interpreters on Near Me.  This means an interpreter can join the consultation and provide support during the call, this includes BSL interpreters.

There is also an easy read leaflet available which provides information about Near Me appointments and a Near Me information leaflet for children and young people

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